Warranty Period
NSP warrants that the product will be free from defect in workmanship and material to the original consumer purchaser.
The warranty period starts on the date of purchase by the original consumer purchaser. For the product of NSP power stations, the warranty period is 12 months.
Warranty Statement
Any defects in material, workmanship of your product will be covered after you provide any valid proof of purchase and information including but not limited to:
- A purchased order number made through NSP.
- Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.
Note: The limited warranty is restricted to the country of purchase. The warranty will be invalid on the items once they are taken or shipped to other countries.
Exclusions of Warranty
1. Misused, abused, damaged by accident or damaged due to force majeure (e.g. lightning strikes, tornadoes, hurricanes, etc.);
2. Unauthorized modification, repair, dis-assembly or operation not in accordance with the official instructions or manuals;
3. Purchased from unauthorized resellers;
4. Use for special application other than normal consumer use;
5. Lost, stolen or full refunded product;
6. Any defect or damage caused by exposure to excessive heat, cold, excessive liquids or other external causes;
7. Invalid proof of purchase;
8. Warranty period expired
9. The battery serial number on the warranty certificate does not match the actual item;
10. Unauthorized alteration on the warranty certificate;
11. Normal Product wear and tear through the usage of time.
12. Any Cosmetic damage caused by usage and storage locations.
Return and Refund
Order Cancellation: within 48 hrs
If the product has been shipped, an delivery fee will be charged to cover freight and restocking costs.
Claim Process
Please contact us via email: support@nsp.com.au, Monday through Sunday, for any assistance with the product.
For any warranty claims, service performed by NSP or authorized service partner, subject to the options below:
1. Repaired by NSP service centre, or
2. Swap for a replacement product with equivalent specifications according to model and service life
In case of replacement, a refurbished model of equal value may be provided and the delivery of the replacement will be arranged within 7 business days (subject to changes caused by force majeure) after confirming the defective item has been received at NSP warehouse.
A swap product assumes the remaining warranty of the original product or thirty (30) days from the date of replacement, whichever is greater.
For any out of warranty claims, please priorly contact NSP service for more details.
If there are any function issues or any other problem you believe to be a warranty issue, please send us an email at support@nsp.com.au immediately with pictures and/or videos so that we can identify the issue and process your request efficiently.
Procedures of Warranty Return
Please contact our service team at support@nsp.com.au and report any issues with detailed description and pictures and videos. Our service team will do initial remote/wifi assessment and provide you some troubleshooting solutions.
If the product needs to be sent back to our service centre for further test and assessment, our service team will provide you a prepaid shipping label which you need to print & attach to the packages including detailed dimensions and weight of the packages.
We will arrange a courier or shipping company to pick up from the address you provided or closest pick-up point available if remote areas at the agreed date. Please make sure there is someone at the address to hand over the packages to the shipping company.
After receiving your products our service team will conduct a comprehensive testing and assessment and you will receive a test report which will outline your options. If the test report indicates the issues of your products falls into our warranty responsibilities, we will fix it or replace it and send it back to you at our cost. Otherwise, you will receive the test report with a repairing quote. We will not take any actions until the quote is agreed and paid.
If you decide not to proceed with the repairing and request the product to be sent back to you, we will send you an invoice covering the shipping costs we prepaid to pick up from your address and send it back to you.
Disclaimer of Implied Warranties
This limited warranty is in lieu of all other expressed or implied warranties, including any warranty of fitness for a particular purpose or use and any implied warranty of merchantability otherwise applicable to NSP Power Stations. NSP and its affiliated companies shall not be liable for any special, incidental or consequential damages, including lost profits. There are no warranties extended other than as provided herein. This limited warranty may be modified only by NSP. Any implied warranties allowed by law shall be limited in duration to the terms of the express warranty provided herein. NSP’s only liability shall be the repair or replacement as stated above.
